Privacy Policy

Privacy Policy – Maple and James

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE PARTY

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data by which you can be personally identified.

1.2 The responsible party for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Maple and James. The responsible party for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the responsible party), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website purely for informational purposes, i.e., if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website

  • Date and time at the time of access

  • Amount of data sent in bytes

  • Source/reference from which you came to the page

  • Browser used

  • Operating system used

  • IP address used (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used in any other way. However, we reserve the right to subsequently check the server log files if there are specific indications of illegal use.

3) COOKIES

To make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process specific user information such as browser and location data as well as IP address values on an individual basis. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

In some cases, the cookies are used to simplify the ordering process by storing settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR for the performance of the contract or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

We may work with advertising partners who help us make our internet offering more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected within the following paragraphs.

Please note that you can set your browser to inform you about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for the respective browsers at the following links:

Please note that if you do not accept cookies, the functionality of our website may be restricted.

4) CONTACTING US

When you contact us (e.g. via contact form or email), personal data is collected. The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used solely for the purpose of responding to your request or for contacting you and the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, then the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after your request has been fully processed, provided the circumstances indicate that the matter in question has been clarified and there are no legal retention requirements that oppose this.

Contact Email: info@mapleandjames.com

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

In accordance with Art. 6 para. 1 lit. b GDPR, personal data is collected and processed if you provide it to us for the execution of a contract or when opening a customer account. The data collected can be seen from the respective input forms. Deleting your customer account is possible at any time and can be done by sending a message to the aforementioned responsible party. We store and use the data you provide to us for contract processing. After the contract has been fully processed or your customer account has been deleted, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or we have reserved a legally permitted further use of the data, which we will inform you of below.

6) USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Newsletter Subscription

If you subscribe to our email newsletter, we will send you regular information about our offers. The only mandatory information required to send the newsletter is your email address. Providing additional data is voluntary and will be used to address you personally. To send the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an email newsletter after you have expressly confirmed that you consent to receiving newsletters. We will then send you a confirmation email asking you to confirm by clicking on a corresponding link that you wish to receive the newsletter in the future.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When you register for the newsletter, we save your IP address as registered by the Internet Service Provider (ISP) as well as the date and time of registration in order to trace possible misuse of your email address at a later time. The data we collect when you register for the newsletter is used exclusively for promotional purposes through the newsletter. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the responsible party Maple and James (email: support@mapleandjames.com). After you unsubscribe, your email address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we have reserved the right to use your data in a legally permitted manner, about which we inform you in this statement.

6.2 Newsletter to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range via email. In this case, we do not need to obtain separate consent from you. The data processing is carried out solely based on our legitimate interest in personalized direct advertising in accordance with Art. 6 para. 1 lit. f GDPR. If you initially objected to the use of your email address for this purpose, no email will be sent from us. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the responsible party Maple and James (email: support@mapleandjames.com). For this, you will only incur transmission costs according to the basic rates. After receiving your objection, the use of your email address for advertising purposes will be immediately discontinued.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1 The personal data we collect will be shared with the transport company responsible for delivery to the extent necessary for delivering the goods. We also share your payment data with the assigned credit institution for payment processing when required. Should we use payment service providers, we will explicitly inform you below. The legal basis for sharing data in this context is Art. 6 (1) lit. b GDPR.

7.2 Use of payment service providers (payment processors):

  • PayPal: When paying via PayPal, credit card via PayPal, direct debit via PayPal, or, if offered, “purchase on account” or “installment payment” via PayPal, we share your payment data with PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The transfer of data is based on Art. 6 (1) lit. b GDPR and is only as necessary for processing the payment. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or, if offered, “purchase on account” or “installment payment” via PayPal. For this purpose, your payment data may be forwarded to credit agencies on the basis of PayPal's legitimate interest in determining your creditworthiness according to Art. 6 (1) lit. f GDPR. The credit check result may contain probability values (so-called score values) that are calculated based on scientifically recognized mathematical-statistical methods. Address data may also be included in the score calculation. For more data protection information, including the credit agencies used, please refer to PayPal's privacy policy at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full. You may object to the processing of your data at any time by sending a message to PayPal. However, PayPal may still process your personal data if this is necessary for contractually compliant payment processing.

  • SOFORT: If you choose the "SOFORT" payment method, payment processing is handled by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany, to whom we transmit your information provided during the order process along with details about your order according to Art. 6 (1) lit. b GDPR. The SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The data transfer is made solely for the purpose of payment processing with the payment service provider SOFORT and only to the extent necessary. You can find more information on SOFORT's data protection policy at: https://www.klarna.com/sofort/datenschutz

8) CONTACTING CUSTOMERS FOR REVIEW REMINDERS

Personal review reminders (not sent via customer review systems):
We use your email address to send you a one-time reminder to leave a review of your order via our review system, provided you have given your explicit consent during or after placing your order according to Art. 6 (1) lit. a GDPR. You can revoke your consent at any time by sending a message to the data controller Maple and James (email: support@mapleandjames.com).

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins using the Shariff Solution:

On our website, social plugins ("plugins") from Facebook are used, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). To protect your data, these buttons are not fully integrated as plugins but are merely linked using HTML. This ensures that no connection to Facebook servers is made when visiting our website. Only when you click on the button will a new browser window open and load Facebook's page, where you can interact with the plugins after entering your login details. Facebook Inc. is certified under the "Privacy Shield" agreement to ensure an adequate level of data protection. For more details on Facebook's data collection, processing, and usage, and your rights and options to protect your privacy, please refer to Facebook's privacy policy: https://www.facebook.com/policy.php

9.2 Google+ Plugins using the Shariff Solution:

On our website, we use social plugins ("plugins") from the social network Google+, operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). To protect your data, these buttons are not fully integrated as plugins but are linked using HTML. This ensures that no connection to Google+ servers is made when visiting our website. Only when you click on the button will a new browser window open and load Google+'s page, where you can interact with the plugins after entering your login details. Google LLC. is certified under the "Privacy Shield" agreement to ensure an adequate level of data protection. For more details on Google's data collection, processing, and usage, and your rights and options to protect your privacy, please refer to Google's privacy policy: https://www.google.com/intl/de/policies/privacy/

9.3 Instagram Plugin using the Shariff Solution:

On our website, we use social plugins ("plugins") from the online service Instagram, operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram"). To protect your data, these buttons are not fully integrated as plugins but are linked using HTML. This ensures that no connection to Instagram servers is made when visiting our website. Only when you click on the button will a new browser window open and load Instagram's page, where you can interact with the plugins after entering your login details. Instagram LLC. is certified under the "Privacy Shield" agreement to ensure an adequate level of data protection.

For details regarding the purpose and scope of data collection, further processing, and the use of data by Instagram, as well as your rights and options for protecting your privacy, please refer to Instagram's privacy policy: https://help.instagram.com/155833707900388/.

10) ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display relevant ads to users, improve campaign reports, and prevent users from seeing the same ads multiple times. Google tracks which ads are shown in which browser through a cookie ID, preventing repeated ads. Processing is based on our legitimate interest in optimizing the marketing of our website, in accordance with Art. 6(1)(f) GDPR.

DoubleClick can also track conversions related to ad requests. This occurs when a user views a DoubleClick ad and later visits the advertiser's website using the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain any personal information.

Your browser automatically establishes a direct connection to Google's server when marketing tools are used. We have no control over the extent and further use of the data collected by Google through DoubleClick. Based on our knowledge, Google receives information about the part of our website you visited or clicked on. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google, there is still a possibility that Google could retrieve and store your IP address.

If you do not wish to participate in this tracking process, you can disable cookies for conversion tracking by configuring your browser to block cookies from the domain www.googleadservices.com https://www.google.de/settings/ads. This setting will be deleted if you remove your cookies. Alternatively, you can visit the Digital Advertising Alliance website (www.aboutads.info) for information on setting cookies and making adjustments. Lastly, you can adjust your browser settings to notify you about cookies, allowing you to accept or decline them individually or exclude cookies altogether. If you decline cookies, certain functionalities on our website may be restricted.

Google LLC, based in the USA, is certified under the EU-US Privacy Shield, ensuring compliance with EU data protection standards.

Further information on DoubleClick by Google’s privacy policy can be found at: https://www.google.de/policies/privacy/

10.2 Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, as part of Google AdWords, the conversion tracking service provided by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to draw attention to our attractive offers through advertisements on external websites. Using the data from advertising campaigns, we can determine the success of each advertising measure. Our goal is to show ads of interest to you, make our website more appealing, and achieve a fair cost assessment for advertisements.

A cookie is set for conversion tracking when a user clicks on a Google AdWords ad. Cookies are small text files stored on your system, usually expiring after 30 days and not used for personal identification. If a user visits specific pages on this website and the cookie is still active, Google and we can detect that the user clicked on the ad and was redirected to the respective page. Each Google AdWords customer receives a different cookie, preventing tracking across websites. The information gathered from the conversion cookie is used to compile conversion statistics for AdWords customers who have opted in for conversion tracking. We are informed of the total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag, but no personal identification of users is provided.

If you prefer not to participate in the tracking process, you can opt out by disabling the Google Conversion Tracking cookie through your internet browser settings. You will then not be included in the conversion tracking statistics.

We use Google AdWords based on our legitimate interest in targeted advertising, in accordance with Art. 6(1)(f) GDPR.

Google LLC, based in the USA, is certified under the EU-US Privacy Shield, ensuring compliance with EU data protection standards.

Further information on Google’s privacy policy can be found at: https://www.google.de/policies/privacy/.

You can permanently deactivate cookies for ads by adjusting your browser settings or by downloading and installing the browser plugin available at: https://www.google.com/settings/ads/plugin?hl=de

Please note that certain features of this website may not be fully functional if you disable the use of cookies.

 

11) WEB ANALYSIS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies, text files that are stored on your computer and allow analysis of your use of the website. The information generated by the cookie regarding your use of this website (including the truncated IP address) is usually transmitted to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures the anonymization of the IP address by truncation and excludes direct personal references. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In these exceptional cases, this processing takes place in accordance with Art. 6 (1) lit. f GDPR based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide further services related to website usage and internet usage. The IP address transmitted by your browser within the framework of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by making the appropriate settings in your browser software; however, in this case, you may not be able to use all functions of this website fully. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google by downloading and installing the browser plugin at: https://tools.google.com/dlpage/gaoptout?hl=en

Alternatively, within browsers on mobile devices, click the following link to set an opt-out cookie, which will prevent the collection by Google Analytics on this website in the future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies, you need to click this link again): Deactivate Google Analytics.

Google LLC, based in the USA, is certified under the US-European Privacy Shield Agreement, ensuring compliance with EU data protection standards.

This website also uses Google Analytics for cross-device analysis of visitor flows, conducted via a user ID. Upon first access, the user is assigned a unique, permanent, anonymized ID set cross-device. This enables interaction data from various devices and sessions to be assigned to a single user. The user ID does not contain personal data and is not transmitted to Google.

Collection and storage via the user ID can be contradicted at any time with effect for the future by deactivating Google Analytics on all devices and browsers, e.g., via the browser plugin: https://tools.google.com/dlpage/gaoptout?hl=en

Further information about Universal Analytics: https://support.google.com/analytics/answer/2838718?hl=en&ref_topic=6010376

12) RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING

Facebook Custom Audience via the Pixel Method

This website uses the "Facebook Pixel" of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). With explicit consent, this allows tracking user behavior after they have seen or clicked on a Facebook advertisement. This procedure serves to evaluate the effectiveness of Facebook advertisements for statistical and market research purposes and can help optimize future advertising measures.

The data collected is anonymous to us, providing no conclusions about user identity. However, the data is stored and processed by Facebook, allowing a connection to the respective user profile, and Facebook can use the data for its own advertising purposes in accordance with Facebook's data usage policy: https://www.facebook.com/about/privacy/

You can enable Facebook and its partners to display advertisements on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing activities only occur if you have given explicit consent in accordance with Art. 6 (1) lit. a GDPR.

Consent to the use of the Facebook Pixel may only be given by users older than 13 years. If you are younger, please ask your guardians for permission.

To deactivate cookies, set your internet browser to prevent storage or delete cookies already stored. Disabling all cookies may result in some website functions being unavailable. You can also disable third-party cookies like Facebook via: https://www.aboutads.info/choices/

Google AdWords Remarketing

Our website uses Google AdWords Remarketing features to advertise on Google search results and third-party websites. Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") is the provider. Google sets a cookie in your browser, enabling interest-based advertising using a pseudonymous cookie ID based on pages you visit. Processing is based on our legitimate interest in optimal website marketing, in accordance with Art. 6 (1) lit. f GDPR.

Further data processing occurs only if you consent to Google linking your internet/app browsing history to your Google account to personalize ads. You can permanently disable cookies for ad preferences via the browser plugin: https://www.google.com/settings/ads/onweb/

You can also manage cookie settings via the Digital Advertising Alliance: www.aboutads.info. Not accepting cookies may restrict website functionality.

Google LLC is certified under the US-European Privacy Shield Agreement, ensuring compliance with EU data protection standards.

Further information and data protection provisions regarding advertising: https://www.google.com/policies/technologies/ads/

13) RIGHTS OF THE DATA SUBJECT

13.1 Access and Other Rights

Under applicable data protection law, you have rights regarding your personal data processed by Maple and James (info@mapleandjames.com):

  • Right of Access (Art. 15 GDPR): Obtain information about your personal data processed, purposes, recipients, storage duration, rectification, erasure, restriction, objection, complaints, data origin, automated decision-making including profiling, and transfer safeguards.

  • Right to Rectification (Art. 16 GDPR): Request correction of inaccurate data or completion of incomplete data.

  • Right to Erasure (Art. 17 GDPR): Request deletion if conditions of Art. 17(1) GDPR are met, except for legal obligations, freedom of expression, public interest, or legal claims.

  • Right to Restriction of Processing (Art. 18 GDPR): Request restriction if accuracy is contested, unlawful processing, legal claims, or objection pending.

  • Right to Notification (Art. 19 GDPR): We notify all recipients of rectification, erasure, or restriction.

  • Right to Data Portability (Art. 20 GDPR): Receive personal data in structured, machine-readable format or request transfer.

  • Right to Withdraw Consent (Art. 7(3) GDPR): Withdraw consent at any time; withdrawal does not affect legality prior to withdrawal.

  • Right to Lodge Complaint (Art. 77 GDPR): Lodge a complaint with a supervisory authority.

13.2 Right to Object

You can object to processing based on legitimate interests at any time for reasons related to your situation. We will cease processing unless we demonstrate compelling legitimate grounds or processing is necessary for legal claims.

For direct marketing, you can object at any time. If exercised, we will immediately cease processing for marketing purposes.

14) DURATION OF STORAGE OF PERSONAL DATA

The storage duration of personal data is determined by statutory retention periods (e.g., commercial and tax retention periods). After expiry, data is routinely deleted unless still required for contract fulfillment or initiation, or if we have a legitimate interest in further storage.